Return & Exchange Policy
We want every customer to be fully satisfied with their luggage purchase, which is why we’ve established this clear Return & Exchange Policy to outline the conditions, procedures, and guidelines for returning or exchanging products. This policy applies to all luggage purchased from our online store, ensuring a fair and seamless process for both customers and our team.
To be eligible for a return or exchange, luggage must be in their original, unused, undamaged, and resalable condition. This means no scratches, dents, scuffs, or signs of use (such as dirt, worn wheels, or stretched zippers), and all original packaging, tags, inserts, and included accessories (such as luggage tags, locks, or dust bags) must be included. Luggage that has been used, damaged, altered, or have missing packaging will not be accepted for return or exchange. Returns must be initiated within 30 days of the delivery date—requests made after this period will generally not be approved.
Before returning any luggage, you must notify us to receive return authorization. This step ensures that we can track your return and arrange for proper handling of large and bulky items. Returns sent without prior authorization may experience delays, be refused, or require additional processing time. It is your responsibility to package the luggage securely using the original packaging (or equivalent sturdy packaging): wrap the luggage in heavy-duty bubble wrap, place it in a reinforced cardboard box with padding around wheels and handles, and seal securely to prevent movement, scratches, or damage during transit. We recommend repacking the product as received to ensure safe return.
Once we receive and inspect your returned luggage, we will notify you of the approval or rejection of your return. Inspections focus on the condition of the luggage, completeness of packaging and accessories, and adherence to eligibility criteria. If approved, refunds will be processed to the original payment method used for the purchase. Refund processing times vary depending on your payment provider, bank, or card issuer, and may take 3-7 business days to appear in your account.
Shipping costs for returns are generally the responsibility of the customer, unless the return is due to our error—such as shipping a defective, damaged, or incorrect luggage (e.g., wrong model, size, or a luggage with manufacturing defects). In such cases, we will cover reasonable return shipping costs after verifying the error with photos or other documentation. Original shipping fees are non-refundable unless the entire order is defective or incorrect due to our mistake.
Exchanges are subject to product availability. If the luggage you wish to exchange for is out of stock, we will offer a refund or an alternative product of similar value and functionality. Exchanges follow the same eligibility criteria as returns—items must be unused, in original condition, and returned within the 30-day window. We do not accept exchanges due to customer error, such as incorrect model selection, change of mind, or misreading product descriptions (such as material, size, or capacity).
Damaged or defective luggage must be reported within 48 hours of delivery to qualify for a replacement, refund, or free repair. We may request photos, videos, or a description of the damage to verify the issue. Normal wear and tear, damage from airline handling, overpacking, misuse, or failure to follow care instructions are not covered under this policy.
We reserve the right to refuse returns that do not meet the eligibility requirements. International returns may involve higher shipping costs, longer transit times, and customs fees, all of which are the customer’s responsibility. We reserve the right to update or modify this Return & Exchange Policy at any time, with changes posted on our website. By initiating a return or exchange, you agree to the terms outlined in this policy.